Return & Warranty Policy:

At serenizone.com, we are committed to delivering high-quality products in perfect condition. However, if for any reason the product you receive is damaged, defective, or does not match the description provided on our website, you can request a return with complete confidence.

Return Window:

You have up to 7 days after receiving the item to submit a return request for inspection.

Return Conditions:

To submit a return request, please:


Take clear photos or a video of the defective or damaged item.

Provide a detailed explanation of the issue.

Contact our support team or complete the return form available on our website.

Return Shipping Costs:

If the issue is due to our error or the seller’s (e.g., broken, defective, or wrong item sent), return shipping will be completely free.


In other cases (such as a change of mind), the return shipping cost will be the buyer’s responsibility.


💸 Refund Process: Once the return is approved by our support team, your payment will be refunded within up to 20 business days.